Returns & Exchanges

At Black Mountain Bicycles, we want you to be fully satisfied with your gear. If your purchase doesn't meet your expectations, we offer a 30-day return window for items in new, unused condition with original packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original condition with tags attached and that the purchase was made within the last 30 days.

• 2.
  Initiate Your Request

  Contact our support team via email or visit our retail location with your original receipt or order confirmation number.

• 3.
  Pack and Ship

  Securely package your items to prevent damage during transit and include a copy of your invoice inside the box.

• 4.
  Receive Refund or Credit

  Once our technicians inspect the returned gear, we will process your refund to the original payment method or issue store credit within 5-7 business days.